SUPPORT

We typically respond within 48 hours.

🐵

GET IN TOUCH

Bug reports, feature requests, billing questions — we handle it all.

GETTING STARTED

How do I set up Screen Time blocking?

1. Open MonkeyLock and complete onboarding.
2. Tap the lock icon on the Home tab or go to Settings → Blocked Apps.
3. Tap "Choose Apps" — iOS will show the FamilyActivityPicker.
4. Select the apps you want to block, then tap Done.
5. Grant Screen Time permission when prompted.
Blocking takes effect immediately once you have a banana balance.

Why aren't my apps blocking?

Screen Time blocking requires a physical iPhone or iPad — it does not work on a simulator. Make sure you: (1) selected apps via the in-app picker, (2) granted Screen Time / Family Controls permission, and (3) have at least 1 banana in your balance. If shields still aren't activating, force-quit MonkeyLock and reopen it — this triggers a balance sync.

What iOS version do I need?

iOS 17.0 or later is required. The Screen Time API features used by MonkeyLock (FamilyActivitySelection, DeviceActivityMonitor) work best on iOS 17+.

EARNING BANANAS 🍌

How do I earn bananas?

Tap the Earn tab. You can do camera-tracked exercises (push-ups, squats, lunges, sit-ups, plank, jump rope), play brain games (Sudoku, Word Drip, Memory Match, Chess Puzzles, Hangman, Reaction Time, Breakout), or capture an outdoor photo. Each banana equals 1 minute of screen time for your locked apps.

What is the camera verification bonus?

All bodyweight exercises (push-ups, squats, lunges, sit-ups, plank, jump rope) are tracked live by on-device pose detection — no footage is recorded or transmitted. Verified reps earn a 1.5× banana bonus over the base rate. Apple Health workouts do not auto-import — every workout has to be camera-tracked through the Earn tab.

How do outdoor photos earn bananas?

Snap a Live Photo of something outdoors — birds, blossoms, water, fruit, a beach scene, tree shade — and you earn 3 bananas, with a bonus minute when the subject matches the current season. Up to 5 photos a day. The photo's location is read locally to confirm it was taken outside; nothing leaves your phone.

Is there a daily limit on brain games?

Brain games are capped at 15 bananas per day to encourage physical activity. You can still play games after hitting the cap — you just won't earn additional bananas from them until the next day. Physical exercise has no daily cap.

How does step counting work?

MonkeyLock reads your step count from Apple Health in the background. Every 1,500 steps earns 1 banana automatically. Grant HealthKit access during onboarding or via iOS Settings → Privacy & Security → Health → MonkeyLock.

SUBSCRIPTION & BILLING

How do I cancel my subscription?

Open iOS Settings → [Your Name] → Subscriptions → MonkeyLock → Cancel Subscription. Your Pro access continues until the end of the current billing period. We do not offer refunds outside of Apple's standard refund policy.

How do I restore a purchase on a new device?

Open MonkeyLock → Settings → Restore Purchases. Make sure you're signed into the same Apple ID used for the original purchase.

I was charged but the app still shows a paywall.

Go to Settings → Restore Purchases. If the issue persists, force-quit the app and reopen it. If it still doesn't resolve, email us at ryanb1211@icloud.com with your Apple Order ID and we'll get it sorted.

GAMIFICATION

How do levels work?

You earn XP from exercise, brain games, daily quests, and streaks. As your XP grows you rank up: Baby Monkey 🐵 → Curious Chimp → Vine Swinger → Tree Climber → Jungle Runner → Troop Leader → Silverback → Jungle King 👑 → Golden Ape ✨ → Banana God 🍌. There are 10 levels total.

How do streaks work?

A streak day is counted when you earn at least 1 banana before midnight local time. Streak tiers run Seed (1d) → Sprout (3d) → Vine (7d) → Canopy (14d) → Ancient Tree (30d) → World Tree 🌍 (90d). XP multiplies 1.5× from 7 days and 2× from 30 days. Missing a day resets your streak to zero.

What are daily quests?

Each day you get 4 quests (e.g. "Earn 20 bananas from exercise", "Win 2 brain games"). Complete all 4 for a bonus banana reward. Quests reset at midnight local time.

PRIVACY & DATA

Does MonkeyLock collect my data?

No. All data — workouts, streaks, achievements, settings — is stored locally on your device. Nothing is sent to our servers. See our full Privacy Policy for details.

How do I delete all my data?

Go to Settings and tap "Clear all data" near the bottom. This wipes your local app data (balance, streaks, achievements, workout history). Deleting the app from your iPhone also removes all local data.